Pengaruh Kualitas Layanan Mobile Banking (M-Banking) Terhadap Kepuasan Nasabah di Indonesia [Effect of Mobile Banking (M-Banking) Service Quality on Customer Satisfaction in Indonesia]
The research aim was to assess the influence of the service quality of mobile banking (m-banking) against customer satisfaction at the greatest banks in Indonesia. Elements of the quality of mobile banking services (m-banking) were speed, security, accuracy, and trust. The population of this study w...
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| Format: | Article |
| Language: | English |
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Universitas Pelita Harapan
2015-09-01
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| Series: | DeReMa (Development Research of Management): Jurnal Manajemen |
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| Online Access: | http://ojs.uph.edu/index.php/DJM/article/view/164 |