A Combined Method of r-NPS and t-NPS Evaluations for Identification of Negative Triggers of Detractors’ Experience
User experience has garnered increasing interest from researchers in the field of sustainable human−computer interaction (HCI) design. One of the key pillars to building sustainable user experience for digital applications is to be able to identify powerful triggers of detracting behavior...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2020-02-01
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| Series: | Sustainability |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2071-1050/12/4/1652 |