A Collaborative Platform to Support the Enterprise 2.0 in Active Interactions with Customers
In recent years a new model of Enterprise 2.0, which interacts actively with customers using web 2.0 tools (chat, forum, blog, wiki), is developing. The enterprises, listening opinions and suggestions of customers, can improve the product/service. For a company, customer's opinions are very imp...
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| Format: | Article |
| Language: | English |
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Inforec Association
2012-01-01
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| Series: | Informatică economică |
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| Online Access: | http://www.revistaie.ase.ro/content/63/04%20-%20Consoli.pdf |