THE IMPACT OF BANKING SERVICES QUALITY ON CREDIT INSTITUTIONS
Taking into account the increasing competition between commercial Romanian banks, there is a real problem to come up with new clients or to preserve the old ones. Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the per...
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| Format: | Article |
| Language: | English |
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Academica Brâncuşi
2011-09-01
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| Series: | Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie |
| Subjects: | |
| Online Access: | http://www.utgjiu.ro/revista/ec/pdf/2011-03/8_ELENA_SILVIA_DINCULESCU.pdf |