Sense of coherence, career adaptability and burnout of early-career Black staff in the call centre environment
Orientation: The call centre is recognised as being a stressful work environment that affects the general wellbeing of call centre agents. Research purpose: This study explored whether call centre agents’ sense of coherence significantly influences their career adaptability and whether their burnout...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2013-11-01
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| Series: | SA Journal of Industrial Psychology |
| Subjects: | |
| Online Access: | https://sajip.co.za/index.php/sajip/article/view/1138 |