TQM and Its Impact on Organizational Performance: Construction of a Framework Based on the Literature

TQM and Its Impact on Organizational Performance: Construction of a Framework Based on the Literature

TQM practices have significant impact on customer satisfaction and constitute an effective means to achieve competitive advantage and performance improvement. This work is intended to contribute to the development of theory in TQM by suggesting a causal model between the six core TQM constructs prop...

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Bibliographic Details
Main Authors: Gustavo Silveira de Oliveira, Daniele Caroline Gonçalves de Azevedo, Alef Rodolfo dos Santos, Roberto Antônio Martins, João Batista Turrioni
Format: Article
Language:English
Published: Universidade Estadual Paulista 2018-03-01
Series:GEPROS: Gestão da Produção, Operações e Sistemas
Subjects:
TQM.
Structural Model
Performance.
Online Access:http://revista.feb.unesp.br/index.php/gepros/article/view/2015

Internet

http://revista.feb.unesp.br/index.php/gepros/article/view/2015

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