Business Value of Information Technology Service Quality Based on Probabilistic Business-Driven Model
The business value of information technology (IT) services is often difficult to assess, especially from the point of view of a non-IT manager. This condition could severely impact organizational IT strategic decisions. Various approaches have been proposed to quantify the business value, but some a...
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| Format: | Article |
| Language: | English |
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ITB Journal Publisher
2015-08-01
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| Series: | Journal of ICT Research and Applications |
| Online Access: | http://journals.itb.ac.id/index.php/jictra/article/view/1191 |