Methodological Approaches to the Assessment of Service Quality
The article reveals the essence of the concept of «quality of services». The quality of services can be defined as a set of its characteristics, which determine a certain degree of satisfaction of consumers' needs. Accordingly, for each level of needs a service of the appropriate quality is dev...
| Main Authors: | , |
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| Format: | Article |
| Language: | Ukrainian |
| Published: |
V. N. Karazin Kharkiv National University
2018-11-01
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| Series: | Соціальна економіка |
| Online Access: | https://periodicals.karazin.ua/soceconom/article/view/11702/11097 |