Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City
Organizational citizenship behavior (OCB) refers to out-role behaviors but bring benefits to the organization. OCB is being popular researched in restaurant service because of the positive effect on customersatisfaction. However, there are few studies about the mechanism of...
| Main Authors: | , |
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| Format: | Article |
| Language: | Vietnamese |
| Published: |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2021-02-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
| Subjects: | |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1384 |