MBI FRAMEWORK EXTENSION TOWARDS CLOUD SERVICE IMPROVEMENT FROM CONSUMER PERSPECTIVE

Cloud computing is changing the way that organizations utilize IT resources with a corresponding impact on the role of IT management. To help organizations with managing their business informatics, Management of Business Informatics (MBI) framework has been developed. The problem was that this frame...

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Bibliographic Details
Main Author: Soňa Karkošková
Format: Article
Language:English
Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2017-03-01
Series:International Journal for Quality Research
Subjects:
SLA
Online Access:http://www.ijqr.net/journal/v11-n1/6.pdf