RELEVANCE OF SERVICE QUALITY ATTRIBUTES IN FITNESS CENTRES IN RIO DE JANEIRO: COMPARING STAKEHOLDERS' PERCEPTIONS

RELEVANCE OF SERVICE QUALITY ATTRIBUTES IN FITNESS CENTRES IN RIO DE JANEIRO: COMPARING STAKEHOLDERS' PERCEPTIONS

The article aims to compare the perceptions of three groups of stakeholders regarding the relevance of specific attributes of service quality in fitness centres in Rio de Janeiro. The approach was qualitative, of the survey type, with stratified sampling and application of a single instrument formed...

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Bibliographic Details
Main Authors: Edvaldo de Farias, Luis Mendes, Maria Nascimento, Eva Morais
Format: Article
Language:English
Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2021-03-01
Series:International Journal for Quality Research
Subjects:
relevance
stakeholders
service quality
fitness centres
attributes perception
Online Access:http://www.ijqr.net/journal/v15-n1/19.pdf

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