RELEVANCE OF SERVICE QUALITY ATTRIBUTES IN FITNESS CENTRES IN RIO DE JANEIRO: COMPARING STAKEHOLDERS' PERCEPTIONS
The article aims to compare the perceptions of three groups of stakeholders regarding the relevance of specific attributes of service quality in fitness centres in Rio de Janeiro. The approach was qualitative, of the survey type, with stratified sampling and application of a single instrument formed...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2021-03-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v15-n1/19.pdf |