Traditional and innovative aspects of the organization of the work with dissatisfied users’ request s in the Research Library

Traditional and innovative aspects of the organization of the work with dissatisfied users’ request s in the Research Library

The aspects of the organization of the work with dissatisfied users’ requests (DUR) are considered in this article. The conceptual apparatus is defined and there were given the classifications of DUR on different aspects, established causes of their origin and ways of prevention and reduction. The i...

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Bibliographic Details
Main Authors: Yakovenko Olena, Konoval Liudmyla
Format: Article
Language:English
Published: Vernadsky National Library of Ukraine 2016-01-01
Series:Наукові праці Національної бібліотеки України імені В.І. Вернадського
Subjects:
science library, VNLU, dissatisfied users’ requests, information and communication technologies, database, statistics, interlibrary loan, electronic document delivery.
Online Access: http://nbuv.gov.ua/j-pdf/npnbuimviv_2016_44_13.pdf

Internet

http://nbuv.gov.ua/j-pdf/npnbuimviv_2016_44_13.pdf

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