Análise da percepção dos usuários dos serviços oferecidos pelas companhias aéreas sob a ótica do modelo SERVQUAL
Every year Brazil’s commercial airlines sector flies more than 80 million passengers, a result of the significant 10% yearly growth rate between 2003 and 2012 of the number of passengers carried. The increase occurred in the wake of economic improvement, which led to the growth of class C’s popula-...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | Portuguese |
| Published: |
Universidade Nove de Julho
2013-01-01
|
| Series: | Exacta |
| Online Access: | http://www.redalyc.org/articulo.oa?id=81029987002 |