Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port

Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port

It is often to solve complex decision-making problems in the marine transportation environment, such as the evaluation of service quality and the location choice of ports. In this paper, an integrated model with multiple-criteria decision making (MCDM) and importance-performance analysis (IPA) is pr...

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Main Authors: Chien-Chang Chou, Ji-Feng Ding
Format: Article
Language:English
Published: Hindawi Limited 2013-01-01
Series:Mathematical Problems in Engineering
Online Access:http://dx.doi.org/10.1155/2013/656757
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spelling doaj-02d5507fabb6474796131d1b16cbfdae2020-11-24T20:58:22ZengHindawi LimitedMathematical Problems in Engineering1024-123X1563-51472013-01-01201310.1155/2013/656757656757Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment PortChien-Chang Chou0Ji-Feng Ding1Department of Shipping Technology, National Kaohsiung Marine University, Kaohsiung 805, TaiwanDepartment of Aviation and Maritime Transportation Management, Chang Jung Christian University, Tainan 71101, TaiwanIt is often to solve complex decision-making problems in the marine transportation environment, such as the evaluation of service quality and the location choice of ports. In this paper, an integrated model with multiple-criteria decision making (MCDM) and importance-performance analysis (IPA) is presented and then is applied to solve the problem of service quality evaluation of transshipment port. The MCDM approach can be used to deal with both quantitative data and qualitative ratings simultaneously. The IPA approach can be applied to realize the shortcomings of service quality of ports and rank the ranking of strategies for improving service quality of transshipment port. Finally, some useful suggestions for improving the service quality of ports are given in the paper.http://dx.doi.org/10.1155/2013/656757
collection DOAJ
language English
format Article
sources DOAJ
author Chien-Chang Chou
Ji-Feng Ding
spellingShingle Chien-Chang Chou
Ji-Feng Ding
Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
Mathematical Problems in Engineering
author_facet Chien-Chang Chou
Ji-Feng Ding
author_sort Chien-Chang Chou
title Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
title_short Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
title_full Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
title_fullStr Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
title_full_unstemmed Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
title_sort application of an integrated model with mcdm and ipa to evaluate the service quality of transshipment port
publisher Hindawi Limited
series Mathematical Problems in Engineering
issn 1024-123X
1563-5147
publishDate 2013-01-01
description It is often to solve complex decision-making problems in the marine transportation environment, such as the evaluation of service quality and the location choice of ports. In this paper, an integrated model with multiple-criteria decision making (MCDM) and importance-performance analysis (IPA) is presented and then is applied to solve the problem of service quality evaluation of transshipment port. The MCDM approach can be used to deal with both quantitative data and qualitative ratings simultaneously. The IPA approach can be applied to realize the shortcomings of service quality of ports and rank the ranking of strategies for improving service quality of transshipment port. Finally, some useful suggestions for improving the service quality of ports are given in the paper.
url http://dx.doi.org/10.1155/2013/656757
work_keys_str_mv AT chienchangchou applicationofanintegratedmodelwithmcdmandipatoevaluatetheservicequalityoftransshipmentport
AT jifengding applicationofanintegratedmodelwithmcdmandipatoevaluatetheservicequalityoftransshipmentport
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