The Majority of Library Clients Still Use Person-to-Person Interaction When Asking Reference Questions. A review of: De Groote, Sandra L. “Questions Asked at the Virtual and Physical Health Sciences Reference Desk: How Do They Compare and What Do They Tell Us?” Medical Reference Services Quarterly 24.2 (Summer 2005): 11-23.

The Majority of Library Clients Still Use Person-to-Person Interaction When Asking Reference Questions. A review of: De Groote, Sandra L. “Questions Asked at the Virtual and Physical Health Sciences Reference Desk: How Do They Compare and What Do They Tell Us?” Medical Reference Services Quarterly 24.2 (Summer 2005): 11-23.

<b>Objective</b> - To identify similarities and difference in the questions asked at the virtual and physical refernece desks of a helath scienmces library, in order to better undertand user needs and highlight areas for service improvement. Also to retrospectively analyze reference stat...

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Bibliographic Details
Main Author: Suzanne Pamela Lewis
Format: Article
Language:English
Published: University of Alberta 2006-03-01
Series:Evidence Based Library and Information Practice
Subjects:
Usage Studies
Reference Services
Virtual Reference Services
Medical Libraries
Online Access:http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/15/69

Internet

http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/15/69

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