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Swart, Magdalena Petronella
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Swart, Magdalena Petronella
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A business tourist service quality scorecard for predicting tourist retention
by
Swart
,
Magdalena
Petronella
Published 2013
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2
Service quality : a survey amongst convention consumers at the CSIR International Convention Centre
by
Swart
,
Magdalena
Petronella
Published 2013
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