Patient expectations of fair complaint handling in hospitals: empirical data

by Sluijs Emmy M, Friele Roland D
Published 2006-08-01

Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

by Sluijs Emmy M, Friele Roland D, Legemaate Johan
Published 2008-09-01

Patient risk profiles and practice variation in nonadherence to antidepressants, antihypertensives and oral hypoglycemics

by de Ridder Denise T, Sluijs Emmy M, van Dulmen Sandra, Somai Dinesh, Heerdink Eibert R, van Dijk Liset, Griens Anna MGF, Bensing Jozien M
Published 2007-04-01