The Effects of Consumer Readiness on the Adoption of Self-Service Technology: Moderating Effects of Consumer Traits and Situational Factors

by Hyeon-Sook Shim, Sang-Lin Han, Joseph Ha
Published 2021-12-01

The Effect of Emotional Labor of College Administrative Service Workers on Job Attitudes: Mediating Effect of Emotional Labor on Trust and Organizational Commitment

by Sang-Lin Han, Hyeon-Sook Shim, Won Jun Choi
Published 2018-12-01

Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism

by Myoung-Soung Lee, Sang-Lin Han, Suji Hong, Hyowon Hyun
Published 2019-02-01

The Effects of the Antecedents of “Buy-Online-Pick-Up-in-Store” Service on Consumer’s BOPIS Choice Behaviour

by Ki-Hyung Kim, Sang-Lin Han, Young-Yong Jang, Yun-Chang Shin
Published 2020-11-01