Mediating effect of SATCOM on the relationship between consumer complaint behaviour and relationship quality

by Haron, SA, Jaafar, N, Osman, S, Paim, L, Rahman, MKA
Published 2017

Construct validation of consumer complaint behavioral scale in the Malaysian mobile phone services industry

by Haron, S.A, Osman, S., Othman, A.K, Othman, M., Paim, L.H, Rahman, M.K.B.A
Published 2015