Electronic meal experience: a gap analysis of online Cape Town restaurant comments

by Osward Mhlanga
Published 2015-01-01

Customer value in restaurants in Port Elizabeth: what customers experience and what managers perceive

by Osward Mhlanga
Published 2015-01-01

Influence of demographic factors on business performance in small to medium tourism enterprises (SMTEs)

by Dinesh Vallabh, Osward Mhlanga
Published 2015-01-01

The influence of demographic variables on customers' expectations in restaurants in the Eastern Cape Province of South Africa

by Osward Mhlanga, Severino Machingambi
Published 2016-01-01

An assessment of customer satisfaction and service quality: the case of hotels in East London, South Africa

by Vikelwa Judith Nomnga, Osward Mhlanga
Published 2015-01-01