Weak signals and wild cards in water and sanitation services – exploring an approach for water utilities

by Annina Takala, Ossi Heino
Published 2017-06-01

Viewpoint - Paradigm Shift of Water Services in Finland: From Production Mentality to Service Mindset

by Ossi Heino, Annina Takala
Published 2015-10-01

Social Norms in Water Services: Exploring the Fair Price of Water

by Ossi Heino, Annina Takala
Published 2015-02-01

Securing Operational Capability for Exceptional Circumstances: How Do Professional First Responders Respond to the Unexpected?

by Ossi Heino, Joanna Kalalahti
Published 2021-06-01

Insentiivit julkisen sektorin innovaatiotoiminnan edistämisen välineinä

by Ari-Veikko Anttiroiko, Ossi Heino
Published 2012-11-01

Critical Infrastructures: The Operational Environment in Cases of Severe Disruption

by Ossi Heino, Annina Takala, Pirjo Jukarainen, Joanna Kalalahti, Tuula Kekki, Pekka Verho
Published 2019-02-01