Exploring Service Quality Impacts on Customer Satisfaction in Military Medical Centres: Moderating Role of Perceived Value

by Azman Ismail, Mohd Helmi Ali, Nur Ilyani Ranlan Rose, Anis Anisah Abdulla, Herwina Rosnan
Published 2016-12-01

Examining the relationship between service quality and customer satisfaction: A factor specific approach

by Azman Ismail, Ahmad Azan Ridzuan, Nur Ilyani Ranlan Rose, Muhammad Madi Bin Abdullah, Muhammad Sabbir Rahman, Sebastian K. Francis
Published 2013-06-01