The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction

by Mikhailov, Andrey, Pefok, Kungaba Cedric
Published 2010

The pattern of customer complaint behaviour in public transportation :  

by Mikhailov, Andrey, Pefok, Kungaba Cedric, Yousaf, Adnan
Published 2009

Long-term variations of the upper atmosphere parameters on Rome ionosonde observations and their interpretation

by Perrone Loredana, Mikhailov Andrey, Cesaroni Claudio, Alfonsi Lucilla, Santis Angelo De, Pezzopane Michael, Scotto Carlo
Published 2017-01-01