Service Quality in Hospitality and the Sustainability Effect: Systematic Literature Review and Future Research Agenda

by Marc Oliveras-Villanueva, Josep Llach, Jordi Perramon
Published 2020-10-01

Effects of Service Quality Policies in the Tourism Sector Performance: An Empirical Analysis of Spanish Hotels and Restaurants

by Llorenç Bagur-Femenías, Jordi Perramon, Marc Oliveras-Villanueva
Published 2019-02-01