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Lee, Tin Hsien
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Lee, Tin Hsien
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Lee, Tin Hsien
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Service Failure and Service Recovery In Airline Industry: A Study On Cabin Service of An International Airline
by
Lee
,
Tin
Hsien
,
李亭嫻
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2
航空業服務失誤與服務補救之探討 ─以某航空公司客艙服務為例
by
李亭嫻
,
Lee
,
Tin
Hsien
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