DART model from a customer's perspective: an exploratory study in the hospitality industry of Greece

by Konstantinos Solakis, Jesús C. Peña-Vinces, Jesús Manuel Lopéz-Bonilla
Published 2017-09-01

From Value Co-creation to positive experiences and customer satisfaction. A customer perspective in the hotel industry

by Konstantinos Solakis, Jesús Peña-Vinces, Jesús M. Lopez-Bonilla, Luis F. Aguado
Published 2021-06-01