Employees' perception of the organizational climate: Its effect on service quality

by K. K. Govender
Published 1999-06-01

Managing the bank service encounter: A conceptual model

by K. K. Govender
Published 1999-06-01

The relationship between the type of organizational socialization, role and the organizational climate: A path analytical study

by K. K. Govender
Published 1998-06-01

Managing service quality: Human resource management strategies

by K. K. Govender
Published 2000-06-01

Customers' perception of bank service quality: The importance of employee service quality

by K. K. Govender
Published 1999-03-01

Employees' perception of service orientation: An exploratory study

by K. K. Govender
Published 2000-03-01