The impact of customer interaction on customer loyalty in Taiwan’s international tourist hotels: the mediating effect of service quality and trust

by Li-Min Chuang, Ming-Tien Tsai, Ze-Xiong Wu, Jung-Jeng Shiu
Published 2012-07-01

The impact of customer interaction on customer loyalty in Taiwan’s international tourist hotels: the mediating effect of service quality and trust

by Li-Min Chuang, Ming-Tien Tsai, Ze-Xiong Wu, Jung-Jeng Shiu
Published 2012-07-01

Towards an analytical framework of corporate performance measurement in chemical industry: balanced scorecard perspective

by Li-Min Chuang, Chi-Ming Ho, Jung-Jeng Shiu, Hsu-Ping Huang
Published 2011-11-01