Impact of Environmental CSR, Service Quality, Emotional Attachment, and Price Perception on Word-of-Mouth for Full-Service Airlines

by Heesup Han, Amr Al-Ansi, Xiaoting Chi, Hyungshin Baek, Kyung-Sik Lee
Published 2020-05-01

Do Ambient Conditions (Air Quality, Noise Level and Temperature) and Image Congruity Matter for Boosting Customer Approach Behaviors in the FSC Sector?

by Heesup Han, Linda Heejung Lho, Antonio Ariza-Montes, Kyung-sik Lee, Hyungshin Baek, Luis Araya-Castillo
Published 2020-12-01