How to anticipate and manage customer satisfaction and brand loyalty by investigating emotional aspects in the B2B setting

by Vonny Susanti, Ujang Sumarwan, Eva Z Yusuf
Published 2020-06-01

The Importance of Service Quality in Building Customer Satisfaction and Loyalty in the Service Industry: A Case Study of Hunky Dory Barbershop

by Muhammad Fakhrul Arifin, Hartoyo Hartoyo, Eva Z Yusuf
Published 2020-07-01

Rational Antecedent Framework of Brand Satisfaction in the Industrial Market: Assessing Rational Perceived Quality and Rational Perceived Value Roles

by Vonny Susanti, Ujang Sumarwan, Megawati Simanjuntak, Eva Z Yusuf
Published 2019-12-01

Rational Antecedent Framework of Brand Satisfaction in the Industrial Market: Assessing Rational Perceived Quality and Rational Perceived Value Roles

by Vonny Susanti, Ujang Sumarwan, Megawati Simanjuntak, Eva Z Yusuf
Published 2019-12-01

Building the Relationship Quality Model: An Investigation of the Chemical Industry

by Andreas Samudro, Ujang Sumarwan, Megawati Simanjuntak, Eva Z Yusuf
Published 2019-10-01

Assessing the effects of perceived quality and perceived value on customer satisfaction

by Andreas Samudro, Ujang Sumarwan, Megawati Simanjuntak, Eva Z Yusuf
Published 2019-11-01

The Loyalty Model of Private University Student

by Leonnard, Heny K.S Daryanto, Dadang Sukandar, Eva. Z. Yusuf
Published 2014-04-01

The Loyalty Model of Private University Student

by Leonnard, Heny K.S Daryanto, Dadang Sukandar, Eva. Z. Yusuf
Published 2014-04-01