Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

by Louise Locock, Chris Graham, Jenny King, Stephen Parkin, Alison Chisholm, Catherine Montgomery, Elizabeth Gibbons, Esther Ainley, Jennifer Bostock, Melanie Gager, Neil Churchill, Sue Dopson, Trish Greenhalgh, Angela Martin, John Powell, Steve Sizmur, Sue Ziebland
Published 2020-03-01