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Elio Ricardo
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Elio Ricardo
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Elio Ricardo
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1
Construção de Modelo para Medir a Satisfação de Clientes Internos com a Qualidade de um Serviço
by
Fonseca,
Élio
Ricardo
Amorim
Published 2012
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2
Perturbation of the didactical contract and the management of the paradoxes
by
Ione Slongo
,
Elio
Ricardo
,
Mauricio Pietrocola
Published 2003-08-01
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