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  1. 1
    [en] MONITORING AND EVALUATION OF MARKETING RELATIONSHIP PROGRAMS IN SERVICE COMPANIES: PROPOSITION OF INDICATORS AND METRICS
    by CRISTIANA VALENTE MENESES
    Published 2018
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  2. 2
    MONITORING AND EVALUATION OF MARKETING RELATIONSHIP PROGRAMS IN SERVICE COMPANIES: PROPOSITION OF INDICATORS AND METRICS
    by CRISTIANA VALENTE MENESES
    Published 2017
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