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  1. 1
    Identifying the Dominant Perspective on Customer Relationship Management in the Last Decade 2000 – 2010
    by Ayca KANGAL
    Published 2012-12-01
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    Article
  2. 2
    Müşteri Ara Yüz Özellikleri ile E-Bağlılık Arasındaki İlişkide ETatminin Aracılık Etkisi The Mediating Role of E-Satisfaction on the Relationship Between Customer Interface Quality and E-Loyalty
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    Article
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