Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model Among Patients Attending 1 Malaysia Clinic in Kota Bharu, Malaysia

by Ahmad Badruridzwanullah Zun, Mohd Ismail Ibrahim, Anees Abdul Hamid
Published 2018-09-01

Translation, Cross-Cultural Adaptation, and Validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) into the Malay Language

by Ahmad Badruridzwanullah Zun, Mohd Ismail Ibrahim, Ariffin Marzuki Mokhtar, Ahmad Sukari Halim, Wan Nor Arifin Wan Mansor
Published 2019-06-01