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Showing 1 - 20 results of 155 for search 'MOTIVATION AND LEADERSHIP IN CUSTOMER SERVICE', query time: 1.30s Refine Results
  1. 1
    The Impact of Open Leadership on Motivation, Purchase Attitude, Purchase Intention and Customer Loyalty
    by WU,BING-ZE, 吳秉澤
    Published 103
    “... of open leadership on consumers’ purchase attitude, purchase intention, motivation, and customer loyalty...”
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  2. 2
    How transformational leadership enhance service quality:The roles of stress, intrinsic motivation and extrinsic motivation
    by 蔡國立
    Published 2014
    “.... The success of the service industry relies on its customer service quality. Transformational leadership can...”
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  3. 3
    The effect of servant leadership on employees’ self-reported performance: Does public service motivation play a mediating explanatory role?
    by Pelin Bayram, Khaled Zoubi
    Published 2020-01-01
    Subjects: “...public service motivation...”
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    Article
  4. 4
    Kvinnor och män som transformativa ledare : En kvalitativ studie av delen inspirerande motivation
    by Hämberg, Tove, Örn, Josefine
    Published 2017
    Subjects: “...Transformational leadership...”
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  5. 5
    The relationship between employee motivation and service quality: Case study of a selected municipality in the Western Cape province, South Africa
    by Amanda H. Sibonde, Maurice O. Dassah
    Published 2021-08-01
    Subjects: “...customer satisfaction...”
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    Article
  6. 6
    Understanding the Antecedents and Consequences of Service-Sales Ambidexterity: A Motivation-Opportunity-Ability (MOA) Framework
    Subjects: “...charismatic leadership...”
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    Article
  7. 7
    Public perceptions of motivational factors influencing employee's service delivery performance in Gauteng province/region
    by Ngcobo, Nomnotho Deograssia
    Published 2017
    Subjects: “...Customer services--Evaluation...”
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  8. 8
    Effects of Job Design and Sales Managers' Behavior on Intrinsic Motivation, Customer Orientation and Performance of Salespeople : - A quantitative study in the Swedish electricity market.
    by Hedelius, Elina, Nilsson, Sara
    Published 2014
    Subjects: “...Motivation...”
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  9. 9
    Discussion on the development of customer relationship in the leadership style of franchise store's managers
    by Lin,Chuan-Fu, 林纘富
    Published 2018
    “... and customer relationship of the franchise system manager. Leadership style is the ability to influence...”
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  10. 10
    The relationship between union service delivery, motivation and job satisfaction amongst unionised workers in a media organisation in the Western Cape.
    by Charles, Warren Paul.
    Published 2008
    Subjects: “...Work Motivation...”
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  11. 11
    The relationship between union service delivery, motivation and job satisfaction amongst unionised workers in a media organisation in the Western Cape
    by Charles, Warren Paul.
    Published 2013
    Subjects: “...Work Motivation...”
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  12. 12
    The relationship between union service delivery, motivation and job satisfaction amongst unionised workers in a media organisation in the Western Cape.
    by Charles, Warren Paul.
    Published 2008
    Subjects: “...Work Motivation...”
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    Others
  13. 13
    The Relationships among Transformational Leadership, Motivation Model, and Job Satisfaction in Resort Hotels.
    by Yi-Ping Hsieh, 謝怡萍
    Published 2006
    “... for customer service day by day. Resort hotels are different to other industries or firms in both working type...”
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  14. 14
    The Impact of Transformational Leadership on Job Performance and Service Quality in Banking Industry
    by Jeffrey Lin, 林敬堯
    Published 102
    “... role in modern society. Furthermore, service quality decides customer satisfaction and loyalty. Thus...”
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  15. 15
    An Analysis of Perceived Leadership Styles and Potential Motivational Impacts in the Hilton Hotel Group Through the Glassdoor
    by Yao, Shu
    Published 2021
    Subjects: “...Leadership...”
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  16. 16
    Examining the implementation of customer care as a strategy of enhancing service : a case study of Thulamela Local Municipality, Limpopo, South Africa
    by Munyai, Thinavhuyo Esther
    Published 2019
    Subjects: “...Customer service...”
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  17. 17
    Examining the implementation of customer care as a strategy of enhancing service : a case study of Thulamela Local Municipality, Limpopo, South Africa
    by Munyai, Thinavhuyo Esther
    Published 2018
    Subjects: “...Customer services...”
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  18. 18
    Service expectations from high- and low-volume customers in the alcoholic beverage industry
    by Jacques Beukes, J.J. Prinsloo, Theuns G. Pelser
    Published 2013-08-01
    “... company and what influence this volume has on their customer service expectations. Motivation...”
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    Article
  19. 19
    The role of African leadership values in achieving employee engagement in firms
    by Yoyo, Vuyisa
    Published 2017
    Subjects: “...Leadership -- Africa...”
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  20. 20
    The Impact of Transformational Leadership Style on Food Service Employees’ Burnout at International Tourist Hotels
    by Pei-Lun Lee, 李佩倫
    Published 2010
    “... service, multinational, multilingual, many customers’ complaints, and unplanned situations. All these job...”
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