Customer services. Customer relations 21 Hospitality industry. Hotels, clubs, restaurants, etc. Food service 21 Consumer satisfaction 19 Marketing 18 HD28 Management. Industrial Management 15 Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling 11 QA75 Electronic computers. Computer science 10 Branding (Marketing) 9 Customer services 8 Malaysia 7 Market segmentation. Target marketing 7 Customer loyalty 6 Customer satisfaction 6 Food service 6 HD28-70 Management. Industrial Management 6 New Zealand 6 SATISFACTION 6 Commerce 5 Economics, finance, business & management 5 Financial services industry 5 HF Commerce 5 Market surveys. Including brand choice. Brand loyalty 5 Sales 5 Service quality 5 Technology: general issues 5 service quality 5 Business strategy 4 Co-creation 4 Customer experience 4 Electronic commerce 4