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  1. 1
    An investigation into a natural language interface for contact centers
    by Sankar, Gopal Ravi
    Published 2009
    Subjects: “...Call centers -- Management...”
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  2. 2
    A study on call/contact centers' inbound and outbound management process in Mexico
    by Luis Felipe Llanos Reynoso
    Published 2016-12-01
    Subjects: “...Call center; inbound; outbound; scheduling; queue theory...”
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    Article
  3. 3
    An adaptive user interface model for contact centres
    by Jason, Bronwin Anastasia
    Published 2008
    Subjects: “...Call centers -- Management...”
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  4. 4
    A STUDY OF KNOWLEDGE MANAGEMENT SYSTEM ACCEPTANCE IN HALO BCA
    Subjects: “...Contact Center...”
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    Article
  5. 5
    Customer Experience Management for Contact Center through Emotion Recognition System in Speech
    by Li-Ying Chang, 張立穎
    Published 2008
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  6. 6
    Managing customer queries in outsourced telecommunication contact centres
    by Gounder, Deenan
    Published 2014
    Subjects: “...Call centers...”
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  7. 7
    Managing customer queries in outsourced telecommunication contact centres
    by Gounder, Deenan
    Published 2014
    Subjects: “...Call centers...”
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  8. 8
    The application of quality management systems at a computer customer contact centre in Cape Town
    by Chinhamo, Edmore
    Published 2016
    Subjects: “...Total quality management...”
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  9. 9
    Implementation of a contact centre for Telecom Namibia
    by Wasserfall, Concepcion Chie
    Published 2010
    Subjects: “...Call centers -- Namibia...”
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  10. 10
    Analysis of email and phone queuing systems in a world-wide contact center network
    Subjects: “...Sloan School of Management....”
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  11. 11
    Using artificial intelligence to enhance personalization of customer relationship management in the contact center space : Afiniti's technology case study
    Subjects: “...Sloan School of Management....”
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  12. 12
    Identifying system-wide contact center cost reduction opportunities through lean, customer-focused IT metrics
    by Sen, Avijit
    Published 2009
    Subjects: “...Sloan School of Management....”
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  13. 13
    Contact Center Employee Characteristics Associated with Customer Satisfaction
    by Pow, Lara
    Published 2017
    Subjects: “...contact center...”
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  14. 14
    The Application and Development of Instant Messaging in Customer Contact Center
    by Kuang-Li Hung, 洪廣禮
    Published 2007
    “...碩士 === 國立臺灣大學 === 商學組 === 95 === Customer contact center is already the necessary delivery channel...”
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  15. 15
    Optimal Multi-Skilled Workforce Scheduling for Contact Centers Using Mixed Integer Linear Programming : A Method to Automatize Workforce Management
    by Eriksson, Sara
    Published 2020
    “... optimization models formulated to schedule multi-skilled agents for contact centers depending on the forecasted...”
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  16. 16
    An intelligent user interface model for contact centre operations
    by Singh, Akash
    Published 2007
    Subjects: “...Customer services -- Management...”
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  17. 17
    Study protocol: parents as pain management in Swedish neonatal care – SWEpap, a multi-center randomized controlled trial
    Subjects: “...Pain management...”
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    Article
  18. 18
    A Study of Strategic & Performance Measurement in Enterprise Outscurcing Contact Center
    by Hui-Fang, Chen, 陳慧芳
    Published 2009
    “...碩士 === 國立臺灣科技大學 === 管理研究所 === 97 === The development of call center started from cost central...”
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  19. 19
    O uso do teletrabalho nas empresas de call center e contact center multiclientes atuantes no Brasil: estudo para identificar as forças propulsoras, restritivas e contribuições reconhecidas
    by Alvaro Augusto Araujo Mello
    Published 2011
    Subjects: “... Call center e contact center ...”
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  20. 20
    O uso do teletrabalho nas empresas de call center e contact center multiclientes atuantes no Brasil: estudo para identificar as forças propulsoras, restritivas e contribuições reconhecidas
    by Mello, Alvaro Augusto Araujo
    Published 2011
    Subjects: “...Call center and contact center...”
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