structural equation modeling (SEM) Customer satisfaction 1 KPI tracking 1 Saudi Arabia 1 actual using (AU) 1 barriers 1 collaborative consumption 1 conceptual framework 1 cost analysis 1 data segmentation 1 demand forecasting 1 e-procurement 1 e-safety 1 financial performance 1 higher education 1 holistic approach 1 hospitals 1 information system success model (ISSM) 1 inventory optimization 1 lean implementation 1 lean manufacturing 1 mobile learning (ML) 1 motivations 1 online trust 1 optimization 1 performance assessment 1 segmentation 1 service design 1 sharing economy 1 skill-sharing services 1