Structural Equation Modelling Customer satisfaction 1 Ethiopian Pharmaceutical Supply Agency 1 Mathematics 1 Mobile banking 1 Perceived credibility 1 Perceived quality 1 Pharmaceutical logistics service 1 Public health facilities 1 STEM 1 Satisfaction 1 Trust 1 adult 1 article 1 controlled study 1 cross-sectional study 1 customer satisfaction 1 data analysis software 1 female 1 health care delivery 1 human 1 human experiment 1 human tissue 1 major clinical study 1 male 1 manager 1 public health 1 quantitative analysis 1 structural equation modeling 1 structured questionnaire 1