REPUTATION TRUST 2 ANTECEDENTS 1 BUSINESS STRATEGY 1 Corporate image 1 Corporate reputation 1 Customer loyalty 1 Customer service provider connectivity 1 DIMENSIONS 1 FINANCIAL PERFORMANCE 1 FRAMEWORK 1 Generation Y 1 IMPACT 1 LOOP 1 LOYALTY 1 MODEL 1 MODELS 1 Malaysia 1 Management control system (MCS) 1 PAKSERV 1 PUBLIC-SECTOR BANKS 1 RESOURCE-BASED VIEW 1 Relationship marketing 1 SATISFACTION 1 SINGLE 1 SOCIAL-RESPONSIBILITY 1 STAKEHOLDER THEORY 1 Saudi Arabia 1 Service quality 1 Takaful 1