Organisational change A multi-level theory 1 Adaptive structuration theory 1 Agricultural company 1 Attitudes to change 1 Business continuity 1 CPWB 1 CRM system implementation 1 CRM use 1 City commercial banks 1 Cloud computing 1 Cloud strategy 1 Coping theory 1 Data envelopment analysis 1 Data envelopment analysis (DEA) 1 Decision making 1 Decision making unit 1 Decomposition 1 Earthquake 1 Efficiency 1 Efficiency gain 1 Employees' experiences of change at work 1 Ex antes 1 Group values 1 IT outsourcing 1 IT workers 1 Individual values 1 Leader values 1 Leader-member exchange 1 Malaysia 1