Multiple-case study Australia 1 Authentication 1 Case based reasoning 1 Case study research 1 Case-based reasoning 1 Case-studies 1 Casebased reasonings (CBR) 1 Configurator 1 Configurators 1 Customization strategies 1 Data mining 1 Data warehouses 1 Development and operations 1 Digital Signature 1 Digital signature 1 Digital signature technologies 1 Doctoral research 1 Electronic commerce 1 Engineer to orders 1 Engineer-to-Order 1 Engineers 1 Global competition 1 Information technology 1 Internet 1 Internet banking 1 Internet banking security 1 Knowledge management 1 Laws and legislation 1 Malaysia 1