E-loyalty E-skills 1 End-user perspective 1 Health care 1 Healthcare services 1 Information and Communication Technologies 1 Information use 1 Internet 1 Internet of Things 1 Internet of thing (IOT) 1 Internet of things 1 Internet-based healthcare service 1 IoT-based system success 1 Medical computing 1 Murcia [Spain] 1 Patients’ e-loyalty 1 Patients’ e-skills 1 Spain 1 System success 1 Theoretical modeling 1 Web services 1 health services 1 industrial technology 1 information and communication technology 1 research work 1 service sector 1 technology adoption 1