Fostering Entrepreneurial Talent with 'SPEED': Evidence from the University of Ulster

Small and medium-sized enterprises (SMEs) are vital components of our economies. The type of marketing performed in SMEs exhibits striking resemblances to customer relationship management (CRM) theory. A study was undertaken to investigate the role of technology on the CRM activities (i.e. e-CRM) of...

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Bibliographic Details
Main Authors: Ramsey, Elaine (Author), Swail, Janine (Author), Ibbotson, Patrick (Author), Crossan, Denise (Author)
Format: Article
Language:English
Published: 2010.
Subjects:
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