Evolution of a service management framework: Spotlight at Stanford as a use case
Service management-the entirety of activities undertaken by an organization to design, plan, deliver, operate, and control information technology (IT) services offered to stakeholders-has long been applied successfully by the government and commercial sectors. In this article, service management is...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2019
|
| Subjects: | |
| Online Access: | View Fulltext in Publisher |