Pilot Testing a Series of Value-Based Care Training Courses

• Main Authors: Hutchins, H.M (Author), Kovach, J.V (Author), Obanua, F. (Author)
• Format: Article
• Language: English
• Published: Dove Medical Press Ltd 2022
• Subjects: feedback; medical education; online survey; trial
• Online Access: View Fulltext in Publisher

 Purpose: The US healthcare system currently emphasizes volume of services over value. To facilitate changing to a value-based care model, one managed care organization developed a series of online courses designed to teach clinicians value-based care principles and practices. A pilot test was conducted to obtain feedback regarding course content and design, so the courses could be revised prior to their launch. Patients and Methods: A representative cross section of the courses’ target audience (n = 50) was recruited to participate in the pilot test, and data were collected through an online survey. Descriptive statistics were calculated for responses to close-ended survey questions, and affinity analysis was performed on responses to open-ended survey questions. Issues identified were then categorized as urgent/not urgent with respect to course revision. Results: Nearly a quarter (24%) of respondents indicated that the course contained incorrect or misleading information. Other responses noted inconsistencies in course content, eg, misspelled or mispronounced words, slides that were hard to read, etc. Conclusion: This study demonstrates how a pilot test was used as part of a formative assessment to improve course content and design. During a pilot test, attention should be paid to making it easy for participants to provide feedback. © 2022 Kovach et al.