Social presence for strategic health messages: An examination of state governments' use of Twitter to tackle the Covid-19 pandemic

Scholars investigated the role of social presence theory in numerous communication contexts. However, we have limited knowledge about the impact of social presence strategies on public attention during a pandemic. This study fills this gap by investigating the connections between social presence str...

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Bibliographic Details
Main Author: Mazid, I. (Author)
Format: Article
Language:English
Published: Elsevier Ltd 2022
Subjects:
Online Access:View Fulltext in Publisher
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008 220718s2022 CNT 000 0 und d
020 |a 03638111 (ISSN) 
245 1 0 |a Social presence for strategic health messages: An examination of state governments' use of Twitter to tackle the Covid-19 pandemic 
260 0 |b Elsevier Ltd  |c 2022 
856 |z View Fulltext in Publisher  |u https://doi.org/10.1016/j.pubrev.2022.102223 
520 3 |a Scholars investigated the role of social presence theory in numerous communication contexts. However, we have limited knowledge about the impact of social presence strategies on public attention during a pandemic. This study fills this gap by investigating the connections between social presence strategies, Covid-19 strategies, and public attention. Twitter data of state governments from January 21, 2020 to July 21, 2020 were downloaded for this study. Content analysis of 1500 randomly selected posts revealed that social presence strategies were effective in generating public attention on Twitter. Furthermore, expressing appreciation, providing guidance, and informing the publics about governments' actions generated public attention. Theoretical and practical implications are discussed. © 2022 Elsevier Inc. 
650 0 4 |a Covid-19 
650 0 4 |a Pandemic 
650 0 4 |a Public attention 
650 0 4 |a Social presence 
650 0 4 |a Strategic health messages 
650 0 4 |a Twitter 
700 1 |a Mazid, I.  |e author 
773 |t Public Relations Review