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01694nam a2200241Ia 4500 |
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10.1016-j.jbusres.2018.05.046 |
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220706s2018 CNT 000 0 und d |
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|a 01482963 (ISSN)
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|a A renaissance of brand experience: Advancing the concept through a multi-perspective analysis
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|b Elsevier Inc.
|c 2018
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|z View Fulltext in Publisher
|u https://doi.org/10.1016/j.jbusres.2018.05.046
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|a Brand experience is one of the most promising concepts to emerge in consumer research over the last decade. However, unlike other brand-related concepts, it has often been considered implicitly, not explicitly, in consumption dynamics. This paper aims to advance knowledge of the concept through an extensive literature review, covering studies that mention the phenomenon of brand experience both explicitly and implicitly (i.e., using relationship theory, service-dominant logic and consumer culture theory). We propose a multi-level framework encompassing the psychological, relational, social and cultural dynamic forces that may enhance the understanding of brand experience. In addressing the micro-, macro- and meso-levels of the proposed framework, we set out a research agenda designed to support a renaissance of brand experience in literature. © 2018 Elsevier Inc.
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|a Brand experience
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|a Consumer culture theory
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|a Literature review
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|a Relationship theory
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|a Research agenda
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|a Service-dominant logic
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|a Andreini, D.
|e author
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|a Pedeliento, G.
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|a Solerio, C.
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|a Zarantonello, L.
|e author
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|t Journal of Business Research
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